The Excellent Gift Company is a trading name of OTC Supplies
We are a family company who have been trading online since 2003, and as independent retailers for many years before that.
We primarily trade through Ebay on our two IDs WatchWatchWatch and The Excellent Gift Company. During our time on Ebay we have had the pleasure of dealing with many thousands of satisfied customers, as our feedback clearly shows. We also trade through Amazon and our own online stores, WatchWatchWatch and The Excellent Gift Company
Although we’re working in an extremely modern environment, we’re an old fashioned company at heart and our driving force is you, the customer. As a result we guarantee to offer you the best quality, value and service we can.
Quality and Value
We know that quality and value for money is of the utmost importance, And that’s why we stand by everything we sell. We offer brands you know, such as Dunlop, Disney, Guinness, Jeep, Limit, and Cath Kidston and brands that we know from experience offer the highest levels of quality and reliability. Of course everything we sell is 100% authentic and genuine.
We keep prices low by buying in bulk and negotiating great deals with our suppliers so we can pass the savings we make on to you.
We want you to be 100% happy with your purchase. We offer you a 14 day Money Back Guarantee on everything you buy from us. If at anytime during the first 14 days of receiving your purchase you decide you don’t want it, for whatever reason, you can return it for a full refund. Please see our Returns and Refunds page for full details.
In addition to great quality and value, we promise to give you the very best in customer service:
- Speedy dispatch - Once you’ve placed your order you don’t want to hanging around waiting for it, and we don’t want you to be kept waiting. We mail all orders as soon as possible, and always by the next working day after payment. In general, orders received and paid for by 1pm UK time will be dispatched the same day.
- Carefully Packed – We take pride in our packing. We use the most appropriate packing materials to ensure your item arrives with you safe and sound. Wherever possible we use recycled or recyclable supplies. For example we use starch based packing chips which are fully biodegradable.
- Customer Service - Whenever you contact us with a query or a problem you can be certain that we will deal with it quickly and efficiently – in a matter of hours rather than days.
8 Northern Court
Telephone: 0115 979 4569 (10am to 6.30pm Monday to Saturday)
VAT No.: 727 4159 19